Refund policy

Return & Refund Policy

Due to the nature of our products, all sales are final and non-refundable unless the item received is damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order with clear photographic evidence. We will review the case and provide a replacement or appropriate resolution where applicable.

We do not accept returns or refunds for:

• Change of mind
• Incorrect address provided by the customer
• Items reported lost or stolen after confirmed delivery

Playback Asia reserves the right to reject any return or refund request that does not meet the above conditions.